ChargeTronix Warranty and Service Plans

ChargeTronix DC and AC chargers come with the 2 years parts only standard warranty (actual warranty length is subject to service contract). However, we offer service plans which cover parts and labor as well for an additional add-on fee. We can train your operators and equip them with a basic understanding of troubleshooting and part replacement procedures.

Warranty Terms

LIMITED WARRANTY: Subject to the exclusions from warranty coverage set forth below, ChargeTronix warrants that the Product will be free from any defects in materials and/or workmanship (the Limited Warranty) for a period of two years. The warranty period begins 30 days from the date of shipment or from the date of the initial installation, whichever is earlier (the Warranty Period). If the Product becomes defective in breach of the Limited Warranty, ChargeTronix will, upon written notice of the defect received during the Warranty Period, either repair or replace, at the choice of ChargeTronix, the Product if it proves to be defective. ChargeTronix will also pay for shipping charges for the failed part. If the returned part has not failed, the customer will pay shipping charges for the replacement part and the associated returned part. Under this guarantee, ChargeTronix liability is limited to repair or replacement of the product with the same or equivalent, or reconditioned product warranted for the original warranty period. The warranty will not include removal costs, reinstallation costs, loss of charging station revenue, nor loss or damage of any kind whatsoever, whether incidental, consequential, or otherwise. Exclusions from Limited Warranty

IMPORTANT: The Limited Warranty and your Product shall not apply to defects, or service repairs, resulting from any of the following:

• Damages due to normal wear and tear to charging cables, connectors, display screen, or any product alteration or modification, misuse, improper install, abuse, accident, vandalism, acts of nature, power surges, or use of software, parts, or supplies not supplied by ChargeTronix, and causes other than manufacturing defects not covered by the warranty.
• Force Majeure – any occurrence or extraordinary event or circumstance beyond the control of ChargeTronix that is an act of God whether that occurrence is caused by other natural forces, including high input voltage from generation, power surge, lightning strikes or acts of nature or other causes.
• Any alteration or modification of the Product in any way not approved in writing by ChargeTronix.
• Abuse, damage or otherwise being subjected to problems caused by negligence (including but not limited to physical damage from being struck by a vehicle) or misapplication, or misuse of the Products by customers or end users.
• Any damage to the EV charger cable, unless such damage is caused by a manufacturing defect in the cable or connector assembly.
• Improper site preparation or maintenance that has been improperly installed, operated, handled, or used, including use under conditions for which the product was not designed, use in an unsuitable environment, or use in a manner contrary to the ChargeTronix Installation and Operations Manual or applicable laws or regulations.
• Damage because of accidents, extreme power surge, extreme electromagnetic field.
• Use of the Product with software, interfacing, parts or supplies not supplied or approved by ChargeTronix.
• ChargeTronix disclaims any liability for damage to product, property, or personal injury resulting in whole or in part from improper installation, maintenance, or use that is not in accordance with ChargeTronix installation and maintenance procedures.

Service Warranty/ Service Level

Service work will be covered by a 90-day workmanship warranty. If any issues arise because of workmanship, the work will be reperformed at no cost to the customer.

Part replaced under warranty are covered for 90 days, or through the end of the warranty term. Whichever is later.

Contact

Email us at support@chargetronix.com or visit our Contact Us page.