ChargeTronix Privacy Policy

Last Updated: 11/17/2023


This Privacy Policy explains how ChargeTronix (“ChargeTronix,” “we,” “us,” or “our”) handles your personal information when you use our website, mobile applications, or other products and services (collectively “Services”).

By accessing or using our Services, you agree to this Privacy Policy. If you do not agree, please do not access or use our Services. We may modify this policy at any time, and we will notify you of material changes through our website, apps, or direct communications. You agree to periodic review of the latest policy.

Information We Collect

We collect information you provide directly, information collected automatically, and information from third party sources:

  • Information you provide through registering for an account, making purchases, contacting customer service, participating in surveys or promotions, and other interactions. This may include name, contact details, payment information, vehicle information, and other data.
  • Device data, usage data, and other information automatically collected when you use our Services through cookies, web beacons, and similar technologies. This may include IP address, browser type, operating system, referring URLs, usage statistics, and location information.
  • Information obtained from third party sources, including our partners, service providers, and publicly available sources. This helps us operate and improve our Services.

How We Use Information

We use your information for purposes including:

  • Providing, customizing, and improving the Services
  • Creating and managing user accounts
  • Processing payments and transactions
  • Analyzing usage patterns and website traffic
  • Marketing and advertising our products and services
  • Communications, including responding to inquiries
  • Protecting the security and integrity of our Services
  • Debugging to identify and repair errors
  • Short-term transient use for analytics improvements
  • Complying with legal obligations
  • Carrying out other purposes disclosed at time of collection

When We Share Information

We may share your information with:

  • Service providers, partners, and contractors performing work on our behalf
  • Affiliates and subsidiaries
  • As directed by you
  • In the event ChargeTronix undergoes business transactions like a merger, acquisition, bankruptcy, or asset sale
  • When required by law, legal process, or government request
  • To protect our rights, users, and property
  • Your California Privacy Rights

Your California Privacy Rights

If you are a California resident, you have rights under the California Consumer Privacy Act (CCPA) including:

  • Right to request disclosure of information we have collected and purposes of use
  • Right to request deletion of your personal information
  • Right to opt-out of sale of personal information (ChargeTronix does not sell your PI)
  • Right to non-discrimination if you exercise a privacy right

To make a request, contact us at [email protected] and verify your identity. We will confirm receipt of verifiable requests within 10 days and respond within 45 days. You may designate an authorized agent to submit a request by providing the agent written permission signed by you. We may not delete information needed to provide our services or as permitted by the CCPA.

Your Choices and Rights

You may update account information or unsubscribe from marketing emails through your account settings or using the opt-out links in communications. You may request access to the personal data we hold about you and request corrections, updates, or deletion in accordance with applicable law.

If you are in the European Economic Area (EEA), you have rights under the General Data Protection Regulation (GDPR) to request access, rectification, deletion and portability of your data, object to or restrict processing of your data, and lodge complaints.

Data Security

We employ security safeguards designed to protect your data, but no method of transmission over the Internet or data storage is completely secure. We cannot guarantee absolute security. You are responsible for keeping your login credentials confidential and securing your devices.

Cookies and Tracking

We use cookies and similar technologies for purposes such as storing preferences, personalizing content, analyzing usage, and managing ads. You may disable cookies in your browser settings, but certain features of our Services may not work properly without cookies.

Third Party Content and Links

Our Services may contain links to third party websites and apps. We are not responsible for the privacy practices of third party services. Please review their privacy policies carefully.

Children’s Privacy

Our Services are not directed to children under 16. We do not knowingly collect personal data from children under 16 without parental consent. If we determine we have collected such data, we will delete it.

Contact Us

You may contact us at [email protected] or 3587 Harbor Blvd., Costa Mesa, CA  92626 with any questions about this Privacy Policy.